Powersport Bikes Online Store Help

    » Delivery Information
  » Delivery Charges
  » VAT and local taxes
  » Returning Goods
  » Site Security
  » Privacy Policy
  » Contact Us
 

Delivery Information

Subject to us having the goods in stock we will endeavour to dispatch all orders received before 3.00pm on the same working day.

I am afraid we are unable to dispatch orders on a Saturday or Sunday so orders placed over the weekend will always be processed the following Monday.

If any of the goods you have ordered are not immediately available for dispatch then a member of our sales team will contact you by telephone within 24 hours to advise you of a potential delivery date and await your instruction.

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Delivery Charges

Typical delivery charges are as follows:

 United Kingdom United Kingdom
Next Day Delivery:  £7.95
2-3 day delivery:  £5.95
 Northern Ireland
Next Day Delivery:  £21.25
2-3 day delivery:  £16.75
 Southern Ireland
Next Day Delivery:  £29.75
2-3 day delivery:  £18.75

Carriage charges are based on the weight of your order and the value of the goods so light parcels of a lower value may be shipped at less than these prices.

The normal carriage charge for your order will be displayed in your shopping basket.

During the checkout process you may be able to select additional methods of delivery.

We can deliver goods to the USA and most EU destinations, carriage to non UK destinations is calculated on the weight of the parcel and the shipping choices available to you will be displayed during the checkout process.

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VAT and local taxes

Taxes - United Kingdom and all EU countries

VAT at 17.5% vat is included in all prices shown where applicable.

Taxes - Outside EU

For countries outside the EU our local tax of vat @ 17.5% will not be charged but local taxes in your country may still apply. Tax of 17.5% will be deducted from your invoice during the checkout process and before you finalise your purchase.

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Returning Goods

Unwanted Goods
If you decide that you do not want any item which we have delivered then, provided that it is returned to us in its original and unused condition (including in its original packaging), within 14 days of delivery, we will exchange it or offer a refund. This guarantee is in addition to and does not affect your statutory rights.

Faulty Goods
If you purchase a product from us which is found to be faulty we will supply a replacement product, arrange for a repair or give you a refund of the purchase price.

Returning Goods
Simply return the goods to us by one of the following methods:

By Post- Please indicate the order number or the e-mail address and name of the person who purchased this order, along with the reason for your return on a separate piece of paper, and send the package to the following address:

Powersport Bikes Ltd
221 Sunbridge Road
Bradford
West Yorkshire
BD1 2LG
United Kindom

In Person - Simply return the item to the Powersport store for a replacement, repair or refund.


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Site Security

Powersport web server is secured by a Thawte SSL Web Server Certificate, you can verify this by clicking the Thawte secure icon below.

Click the icon to verify our site security

So what does it mean having an SSL Web Server Certificate?
One of the major obstacles to communicating via the Internet is the lack of certainty about who is actually on the other side. There have been many instances of fraud whereby individuals/groups have posed as others on the Web. thawte's stringent verification and authentication procedures when issuing digital certificates ensure that you are in fact dealing with exactly who you think you are when doing business on the Web.

In order for us to get a Thawte SSL certificate for our web server we have had to undergo a series of strict checks which included:

  • Confirmation of our company registration details
  • Confirmation that the powersport.co.uk domain is in fact owned by ourselves
  • 3rd party checks to make sure we are who we say we are.
What else does a thawte SSL Web Server Certificate do?
It guarantees information privacy when communicating across the Internet. When your web browser is communicating with our web server the data is encrypted using 256, 128, 56 or 40-bit encryption, depending on your browser capability.

So how can I tell when I am in a secure area on the web site?
In the bottom toolbar of your internet browser you will see a padlock, when this is closed the session is secure, on Powersports web site you will see that the session becomes secure when you enter the checkout part of our online store.


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Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

When you register your self as a customer with Powersport Bikes and place orders, the information you submit such as your name, address, e-mail address and telephone number are held in our internal database. Credit card information is only stored for the duration of the current order and is not cached for future use.

We collect this information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

Powersport Bikes Ltd will not share this information with other companies.

Occasionally, Powersport Bikes may contact you by e-mail with special offers or information about new products. If you do not wish to recieve e-mails from us, you can opt out at any time by simply clicking the link at the bottom of the email. This will ensure you recieve no more promotional mail from ourselves.


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Contact Us

Telephone
    UK Telephone: 01274 727496
  International customers: +44 1274 727496
Fax
    UK Fax: 01274 778004
  International customers: +44 1274 778004
Email
 
  Parts, Accessories & Clothing newparts@powersport.co.uk
  Motorcycle Sales bikesales@powersport.co.uk
  Service Department service@powersport.co.uk
  Used Suzuki Parts usedparts@powersport.co.uk
  Customer Service customerservice@powersport.co.uk

  or click here to make a quick online enquiry to any department right now.

By Post
    Powersport Bikes Ltd
  221 Sunbridge Road
  Bradford
  West Yorkshire
  BD1 2LG
  United Kindom
Store Opening Times:
    09:00 - 18:00 Monday to Friday
  09:00 - 17:30 Saturday

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